Tell us what you think

If you have any feedback or comments on our products we’d love to hear from you. To send in your comments please fill in our online form. Our customer care team will be in touch with you within 3 working days.

If you prefer ringing us please do so at our freephone number:

from the UK: 0800 1488072

from ROI : 1800 992190

Our staff is available to take your calls every day from Monday to Friday from 10 am untill 12.00 noon and from 3.00 pm until 5.00 pm.


To find out where you can purchase Nicky you may visit our store locator tab and find a store closest to you.

We are very proud to be active partners of the Woodland Trust and to be able to support the Trust and its many projects aimed at saving and recovering British native woodland. Each year Nicky helps the Woodland Trust plant at least 20,000 native trees all over the UK. Profits from sales of our Nicky Elite Toilet Tissue, Nicky Lemon, Nicky Elite Kitchen Towel and Nicky Giant Jumbo will be devolved in favour of the Woodland Trust. If you would like to know more about our work alongside the Woodland Trust you may visit our dedicated Trees with Nicky section of this website. To find out where to buy our Nicky products and help support the Woodland Trust visit our store locator.

Some household cleaning products and detergents can be quite powerful and may cause the ink from our decorated towels to run. As a precaution and in order to avoid this from happening we advise our customers not to use our decorated kitchen towels with strong household cleaning products.

We really value what our customers have to say about us. So please feel free to call us on our Freephone number

0800 148 8072 if you’re calling from the UK

1800 992 190 if you’re calling from the Republic of Ireland.

You can call us from Monday to Friday during 10am to 12 noon and 3pm to 5pm.

Please be informed our lines are closed on all Bank and national holidays.

Please post any correspondence to:






LE5 1TZ.

If you have any feedback on Nicky we would love to hear from you! Please visit our customer care section and complete our quick online form.

Nicky Soft Touch is our 2 ply toilet tissue available for you in 4, 9,12,16 and 18 pack formats. It is a soft toilet tissue with a unique diamond emboss and offers customers great value for money. Find out more about our Nicky Soft Touch toilet tissue.

Nicky Elite is our 3 ply toilet tissue, enriched with a softening lotion and a gentle talc fragrance. Another 3 ply toilet tissue is our Nicky Aloe Vera which combines the quality of Nicky Elite with the beneficial of the Aloe Vera balm. To find out more about our toilet tissues click here

Our Nicky Balsam pocket tissues are 4 ply and enriched with a gentle soothing aloe vera balm to give you a little more comfort. Click here to find out more.

We understand that everyone likes to have a wide selection to choose from. For that reason we have several colours and packs available for you in our Nicky Elite range.

You can buy our Nicky Elite in white, pink, blue and peach in a 4 and 9 pack.

We also have the bigger packs of 18 and 32 roll in white. Find out more about our Nicky Elite toilet tissue